Where do we ship?

We currently ship to the following countries:

• United States
• Belgium*
• Canada
• France*
• Germany
• Italy*
• Spain*
• Switzerland
• UK

* we are unable to ship certain products to these countries

We’re working hard to open up shipping to the rest of the world. In the meantime, you can explore freight forwarder options from the US such as www.myus.com

When placing orders through a third-party carrier such as www.myus.com (http://www.myus.com/), customers must ensure compliance with any customs restrictions or regulations in their home country. While we strive to provide accurate information, customers are ultimately responsible for ensuring that ordered items comply with all applicable laws and regulations. We cannot provide declaration documents. We are not liable for delays, confiscations, or additional charges due to customs issues. Any fees, duties, or taxes imposed by customs authorities are the customer's sole responsibility. By placing an order, you acknowledge and agree to abide by your country's customs regulations.

For assistance, please contact our customer service team.

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How long does it take?

Shipping times vary but here’s how long it typically takes to receive Timeline orders per country:

United States:

• Free Shipping: 3-10 business days
• FedEx Standard Overnight: next business day by 8pm, if the order was placed before 3pm EST/noon PST Mon-Fri

All other countries: 3-10 business days

How much does it cost?

US shipping

We offer free shipping to US addresses.

International shipping

All other international orders are subject to shipping cost along with landed cost associated with the destination country. A total landed cost includes the calculation of duties, taxes, and other export or import fees. Taxes and duties alone typically do not constitute the total for a landed cost calculation. Other fees could be applied to the import cost from shipping carriers, brokers, customs, or other government agencies. We charge these fees when you place your order so you do not have to pay them when your order is delivered to you.

Can I track my order?

You can track your shipments of Timeline products by logging into your account. Once logged in, go to the Shipments section and click "Track" on the right-hand side. Alternatively, you can contact our team at care@timeline.com or call us on +1 888-631-3359

Can I change my shipping address?

One-time purchase

Once your order has been placed, we can't make any changes to it. If you made a mistake, contact our Customer Care team at care@timeline.com or call us on +1 888-631-3359

Subscription

If you have a subscription with us, write to us at care@timeline.com or call us on +1 888-631-3359 with the order number and the new shipping address.

What if I didn’t receive my package?

If your package has not arrived as planned, please contact our Customer Care team at care@timeline.com or call us on +1 888-631-3359