Where do we ship?
We currently ship to the United States, Canada, Switzerland, UK, Germany. Sign up to our newsletter for updates on new shipping locations.
How long does it take?
Shipping times vary but here’s how long it typically takes to receive Timeline orders per country:
- Free Shipping: 3-10 business days
- FedEx Standard Overnight: next business day by 8pm, if the order was placed before 3pm EST/noon PST Mon-Fri
- Canada: 3-10 business days
- Switzerland: 3-10 business days
- Germany: 3-10 business days
- Belgium: 3-10 business days
- UK: 3-10 business days
- Other countries: We’re working hard to open up shipping to the rest of the world. In the meantime, you can explore freight forwarder options from the US such as www.myus.com.
How much does it cost?
We offer free shipping to US addresses for orders of $50 and above, as well as paid shipping options for express delivery. Orders below $50 are shipped for a flat fee of $5.
All other international orders are subject to shipping cost along with landed cost associated with the destination country. A total landed cost includes the calculation of duties, taxes, and other export or import fees. Taxes and duties alone typically do not constitute the total for a landed cost calculation. Other fees could be applied to the import cost from shipping carriers, brokers, customs, or other government agencies. We charge these fees when you place your order so you do not have to pay them when your order is delivered to you.
Can I track my order?
You can track your shipments of Timeline products by logging into your account. Once logged in, go to the Shipments section and click "Track" on the right-hand side. Alternatively, you can contact our team at firstname.lastname@example.org or call us on +1 888-631-3359.
Can I change my shipping address?
Once your order has been placed, we can't make any changes to it. If you made a mistake, contact our Customer Care team at email@example.com or call us on +1 888-631-3359.
If you have a subscription with us, write to us at firstname.lastname@example.org or call us on +1 888-631-3359 with the order number and the new shipping address.
What if I didn’t receive my package?
If your package has not arrived as planned, please contact our Customer Care team at email@example.com or call us on +1 888-631-3359.